Wednesday, 15 February 2017

Jodie

We tasked Diane with creating a new modern family space in our traditional Victorian home. We wanted a lot from our space; we wanted somewhere to play and relax, somewhere to eat and entertain and somewhere to cook or bake. Diane set about designing our kitchen with all this in mind. She carefully considered how we could maximise our rooms to suit us, not just now but also in the future. She carefully considered every detail and took inspiration for the colour scheme from a favourite painting in our home. Diane and her team, I really believe couldn't have done more for us if we were her own family. We are absolutely delighted with the result; it's changed the way we live in our home. And it doesn't stop there, the post installation customer care was exceptional with Diane visiting site herself more than once to check every detail was up to her exacting standards. Thank you Diane and your super team.

Thursday, 17 November 2016

Stewart McLaughlin

After considering a large number of reputable kitchen companies, my wife and I finally selected Diane Berry Kitchens to the be centre point for our new house which we were in the process of constructing.

We had a number of meetings with Diane over several months and finally selected a design and appliances which we believed ideally met our requirements, and Diane accommodated all our suggested changes and modifications during this period.

The construction, installation and support all went to plan and has been excellent throughout the whole process.

Having now moved in we are very pleased with the end result.

We note that Diane has recently won yet another award, and we would say "very well done" as it is thoroughly deserved by not only her but her whole team, who are all excellent

Thursday, 6 October 2016

Elaine Caudwell

I cannot praise Diane and her team enough for the most fantastic kitchen they have delivered to me.
From the numerous designs Diane prepared for me to the quality of the craftsmanship the whole experience was excellent.
I now have a cutting edge space with appliances that cater for our busy family life.

Friday, 2 September 2016

Samantha Vickers - email

Glad to hear business is going well for you. We absolutely love our kitchen- it is just perfect. It really has totally transformed how we use the space and provided so much more preparation space and storage whilst looking absolutely fantastic. You are a genius! The quality of the kitchen is super as well, we are incredibly pleased with the finished product. Thank you once again.

lovely email received today

thank you

Tuesday, 16 August 2016

Harry Mansfield

Diane Berry's creative design completely transformed our kitchen. Her Project Manager gave first class advice and support. Her fitting staff were highly trained craftsmen with excellent customer service skills. The build quality of her kitchens are excellent.
This is our second Diane Berry kitchen, we had one in our previous home in 2008. The standard of that one helped us in our research for one in our new property. We were unable to find any of comparable quality, design or taste

Tuesday, 2 August 2016

Sadeek

I have found the whole experience truly a pleasure, from start to finish of the process ; one which is often the hardest question most homeowners tend to ask of themselves "what can I make of the space" when applied to a kitchen.

One thought sticks in my mind, they made it so easy (even if I was not) that I say simply " it was so good it makes you want to buy another".

Of course having one plan on paper and then executing that is where most organisations fail their customers.

However the team and that is mainly down to Michael the fitter, really made it customer centric.

Michael was attentive, even obsessive in his nature and approach the planning and the fitting and all I surmise is his attention to detail and professionalism.

This can only come from someone who loves doing what he does, giving the customers a wow factor and pulling your company vision through.

For someone so young I was worried he was too young to deliver to my expectations of fitting this kitchen but I was soon corrected.

From day One he was all the things someone making an investment in their homes expect from a supplier.

On time ever day, never late and worked late to ensure each day's work was completed.

Clean and tidy - he never left anything overnight to be in the way or to be cleaned up.

He never ever took a lunch break!

Engaging and answered questions and asked for opinions as he went where needed. The fact he even stayed until gone midnight one evening is true commitment which said to me he was measured in his approach and focussed on what he loves doing, fitting kitchens.

All in all I have to commend them at the top for having such a great team who all live and breathe the way the firm deliver to customer expectations.

I don't know what they feed them but they all seem incredibly happy to work for Diane and that shows in the passion by which Michael approached the kitchen he fitted.

Would I buy again from them, and ask for Michael?

You bet I would.

Complaints are easy to make but where none exist a compliment is harder to write as I can't say enough.

I recently got married and my wife absolutely loves the kitchen and its changed our enjoyment of the house totally - it's now the best room in the house.