Diane created a beautiful contemporary kitchen for us, which has changed how we live as a family. We now spend more time eating and being together. She provided various alternative designs and guidance on options available but was careful not to influence our choice.
Having teenage boys we wanted a robust kitchen and Diane's design is both stunning and hard wearing. She listened to us and provided exactly what we wanted. The kitchen is now two years old but still looks like new.
We had a very minor issue recently with the dishwasher catching when closing. I emailed Diane and her team rectified the problem within a couple of days, so we are very pleased with the after sales service too!
Thanks Diane.
Showing posts with label after sales service. Show all posts
Showing posts with label after sales service. Show all posts
Thursday, 15 June 2017
Sunday, 4 October 2015
Diane & Mark Harrison
Hi Diane & John
Just a note to express our sincere thanks for everything
you have done regarding our new kitchen. This is the second kitchen you have
designed for us this time surpassing the first which we thought would of been a
tough call. However from the moment we approached you our needs and
requirements where understood and translated
into a perfect environment that we love.
You even manage to know what we needed or didn’t and
guided us towards the best possible outcome. I don’t think we are the easiest
clients as both Mark and I agree on very little and with a grown up son also
stating his opinions the individual requirements and expectations seemed
impossible and difficult to re-produce however you exceed all our demands and
expectations.
The individuality of our kitchen is demonstrated in the
unique granite and appliances that you installed especially the hot water tap
and the sparkling / filter water supply. You have also saved me from the toast
crumbs that I despised giving a solution to an everyday nuisance.
Once installed you even managed to teach us how to get
the best from our new appliances when we attended a cookery demonstration at
your show rooms. Your attention to detail is enviable although it is your after
sales service that has left us with the feeling of having made the best
decision with regard to engaging your service.
Should we ever require another kitchen we will have no
hesitation is asking you to design and supply.
Hope you are all well. Best regards
Mark & Diane
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